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FAQ’s

PRODUCT QUESTIONS

Do you have to bleach your hair before using Splat?

Bleaching your hair is not necessary but if you choose not to bleach your hair, your color will not turn out the same as the color you see on the box; it will be very subtle hint of color and will fade quickly. If you bleach, you will end up with a much more vibrant result that will last much longer.

If I don't use the bleach that comes with the kit, will the color last as long?

Unfortunately, no it will not. The color will be a very subtle hint of color and will fade quickly. Look for our Midnight Bleach Free option on this website, for a much more vibrant color with no bleach!

Why should I avoid getting bleach on my scalp?

Bleach can be very irritating to the skin, especially your scalp.

Does it matter how light my hair ends up after bleaching?

Yes, the level you bleach your hair to will affect the results. To get the most vibrant color, and most like the color you see on your box, you hair will need to be a very light blonde, almost white color. If after bleaching your hair is a yellow or darker blonde, the color will be darker. If you feel your hair is in good condition after bleaching, you can always purchase another bleaching kit and repeat the process before coloring to get a brighter result.

Do I use both the bleach and peroxide?

For vibrant, long lasting color, it is best to use both the bleach and peroxide.

Why does the bleach feel warm on my scalp? Is my hair falling out?

If you are following the directions, your hair should NOT be falling out. Your scalp is very sensitive and the bleaching agents are irritants. If you are feeling severe burning, wash off the bleach immediately and consult a doctor as necessary.

Do I wash the bleach/peroxide out before coloring?

Yes, wash hair well and dry completely before applying Splat Color.

Will one box be enough to color my hair?

You will most likely have enough color, but may require a second box. If you have hair that is longer than shoulder length and thick, you may require a second box of Splat Hair color 30 Wash Bleach - Complete Kit.

I want a color that is more pastel than the box color-what can I do?

Splat Pastel Mixer is perfect for this! You can adjust the level of color based on how much Pastel Mixer you mix with your color. Splat colors can be mixed together as well, so you can combine colors to create your own unique shade.

Why should I wear a shower cap over my processing hair and apply low heat to it?

The cap keeps body heat in and even from root to tip to allow for better penetration of color; the low heat also helps this process.

I'm only streaking my hair with Splat; what can I do to avoid the color getting on the rest of my hair?

Apply Splat with foils or cling wrap, wrapping the section to seal it after the color is applied so it doesn't touch the rest of your hair.

I just want to color the tips of my hair; do you have any recommendations?

Tie off the tips of your hair with hair ties and bleach just the tips, wash off bleach, dry completely, then apply color.

How do I dip dye my hair with Splat?

Section off the hair you want to dip dye and use a rubber band to isolate the ends. Bleach the ends of your hair, following all package directions, then apply Splat Color after hair is washed and completely dry.

How do I keep the color from getting on my skin and staining it?

Apply petroleum jelly or conditioner around hairline, forehead and ears. Make sure you are wearing protective gloves at all times, it is a good idea to buy a few extra pairs in case they tear or you need to take them off for any reason while you are working.

How can I keep color from getting on my clothes, skin and bedsheets?

While coloring, make sure you are wearing a hairdresser's cape or clothes you don't mind staining. Be sure the area is protected with old towels or an old sheet. After coloring, be sure hair is COMPLETELY dry before going to bed or dressing. If your hair is wet, it will very likely bleed.

I got Splat Hair dye on my skin, how do I get it off?

Scrubbing your skin using a paste of equal parts baking soda and dishwashing soap should get the dye off. You may need to repeat twice to get all the color off. Rubbing alcohol may also remove the dye from your skin.

I accidently got some Splat Hair dye on my counter top, how do I get it off?

Making a paste with equal parts baking soda and dishwashing soap may work for your countertops, depending on how long the dye has been sitting in your sink. Rubbing alcohol is another option, as well as a mix of vinegar and water.

I got some dye on my carpet; what should I do?

The dye is VERY difficult to remove from carpet, but you can try a mixture of shampoo and rubbing alcohol. Test on an inconspicuous area first to see how your carpet will respond. If everything looks okay, place on stain and leave for 10 minutes before scrubbing.

Are these colors more damaging than "normal" hair dye?

No, the color is not, however the bleaching process can be damaging to your hair.

What can I do to make the color last longer and stay more vibrant?

To get the most vibrant color, hair needs to be bleached to the lightest blonde possible. The less you wash your hair, the longer the color will last. Avoid swimming as well. The more exposure to water your hair has, the faster the color will fade.

I just put the color in and realized it's not for me, is there any way to get it out immediately?

Splat Color Remover will remove the unwanted color and prepare the hair for a new color to be added. It won't return your hair to its original color, but it will remove the dye and prep your hair for a color you do want.

Can I use Color Oops or another color remover to remove Splat from my hair?

No, these dye removers will not work on direct dyes like Splat.

How do I go back to my normal color after Splat?

You will have to re-color using a color close to your natural color. It is best to use a color filler and to not process more than 5 minutes on your previously processed hair.

GENERAL

How do I contact someone about SplatHairColor.com?

Please email us at customercare@SplatHairColor.com or feel free to call us toll free at (866) 775-2820.

Can I order my products over the phone?

Unfortunately, at this time we are not accepting orders over the phone. If you are having trouble placing an order please call (866) 775-2820 and an associate will be happy to walk you through the process.

Can I add something to my order once I already checked out from SplatHairColor.com?

Once you have checked out from SplatHairColor.com your order is final. If you have forgotten something please call us at (866) 775-2820 and we will do our best to help get you your additional items.

SHIPPING

How do I know that my order is processing?

Once you have placed your order on Splat.com, you will receive a confirmation email from us. This email will ensure that your order is processing in our system. If you do not receive a confirmation email, please email us at customercare@splathaircolor.com or feel free to call us toll free at (866) 775-2820.

I saw that my order is “On Hold”, what does that mean?

Once we have printed your packing slip and are in the process of filling your order, we will always switch your order from “Processing” to “On Hold”. Depending on what day of the week you have ordered, your purchase should only be “On Hold” for a maximum of 72 hours. If your order is still “On Hold” after this time, most likely we are awaiting a shipment of product to complete your order. Also, please email us at customercare@splathaircolor.com or feel free to call us toll free at (866) 775-2820 if you have any questions.

When will my order be shipped?

Once we have filled and shipped your order, you will receive a shipping confirmation email that will also give you a FedEx tracking number of your shipment. This process should occur within 72 hours of your purchase. If you have any questions, please email us at customercare@splathaircolor.com or feel free to call us toll free at (866) 775-2820.

What if I did not receive an email with my tracking information?

If you did not receive an email containing your tracking information, please email us at customercare@splathaircolor.com or feel free to call us toll free at (866) 775-2820.

What if my tracking information given to me does not work?

In this case, please allow at least 12 hours for your tracking information to be updated on FedEx.com. If you are still unable to track your package, please email us at customercare@splathaircolor.com or feel free to call us toll free at (866) 775-2820.

How long does it usually take for my package to arrive to me?

Usually, shipments take between 7-10 days to arrive at its intended destination.

What if I have not received my package after 10 days?

If you still have not received your package, we may need to take a missing package claim with FedEx. In this event, please email us at customercare@splathaircolor.com or feel free to call us toll free at (866) 775-2820.

What if my tracking information says that there was a delivery exception on my shipment?

In this case, your package was not delivered because it required additional services to reach you. For this type of problem, your package is usually at your local Fed Ex location. Feel free to call FedEx at (800) 463-3339 and have your tracking number available.

What if I received my package and I did not receive the items that I ordered?

In this case, please email us at customercare@splathaircolor.com or feel free to call us toll free at (866) 775-2820.